1. Contact us first
For questions about a project, product, invoice or service, send a description to [email protected]. Include enough information to identify the matter while avoiding unnecessary sensitive data.
2. Portuguese Electronic Complaints Book
Consumers may submit a complaint through the Portuguese Electronic Complaints Book at www.livroreclamacoes.pt. A complaint does not prevent the use of other legally available mechanisms.
3. Alternative consumer dispute resolution
Under Portuguese Law No. 144/2015, consumers may use a competent Alternative Consumer Dispute Resolution entity. The official list and updated map are available at www.consumidor.gov.pt.
The appropriate entity may depend on the consumer's location, the type of service and each centre's jurisdiction. Providing this information does not mean that we adhere or submit to an entity beyond situations required by law.
4. Enforcement authority
ASAE is identified as the enforcement authority for the activity. For general information about consumer rights, consult the Portuguese Directorate-General for Consumers.
5. Entity contact details
Lusitec - Serviços de Internet e TI, Unipessoal Lda., company number PT 518914100, Rua do Mourato, N.º 70A, Correio 86, 9600-224 Ribeira Seca, Ribeira Grande, Azores, Portugal. Email: [email protected]. Telephone: +351 308 800 268.